Nick Jimenez is an experienced customer support leader, currently serving as the Head of Customer Support at Postal since October 2020. In this role, Nick oversees the hiring, training, and development of the support team while implementing customer journey mapping to optimize the balance between AI and human interactions. Nick has previously held various positions at Mindbody from July 2015 to March 2020, including Support Team Lead and Revenue Enablement Specialist, and gained valuable experience at Starbucks between October 2007 and August 2015 as a Shift Supervisor and Barista. Educational background includes graduation from Bullard High School in 2007.
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