Ivan Delev

Ivan Delev has extensive experience in the customer service field, starting as a Collections Specialist at EOS Matrix before moving on to various roles at Postbank (Eurobank Bulgaria AD). Currently, Ivan holds the position of Contact Center Manager, where Ivan is responsible for developing objectives, conducting resource planning, analyzing statistics, hiring, coaching, and providing training to personnel to maintain high customer service standards. Ivan is also proficient in monitoring and improving procedures, evaluating performance metrics, and preparing reports for different departments or upper management.