Iain Wallace is a skilled professional with extensive experience in service management and design. In the role of Service Manager at People's Postcode Lottery, Iain focused on enhancing customer experiences and service delivery. Previously, as a Government & Enterprise Service Designer at Vodafone, Iain was responsible for designing services tailored to meet the needs of government and enterprise clients. Iain also held the position of Major Incident Manager at Cable&Wireless Worldwide, where responsibilities included managing major incidents to minimize impact on customers and services.
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