Flavio Vaiani is a skilled professional in digital experience and project management, currently working at Poste Italiane since January 2023 to enhance user experience through the development of new features on the company's apps and website. Prior to this role, Flavio served as a Scrum Master and Senior Customer Operation Manager at Acea from November 2019 to January 2023, where responsibilities included performance analysis, economic planning, project management, and digital process optimization. Flavio's earlier experience includes leadership positions at TIM from October 2012 to November 2019, focusing on technical assistance processes, the introduction of artificial intelligence, and project management for digital transformation initiatives. Flavio holds a Master's degree in Management Engineering from Sapienza Università di Roma, completed in 2014, and a Bachelor's degree in the same field, awarded in 2011.
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