Luca Laurenti

Luca Laurenti has extensive experience in customer experience and marketing, currently serving as a Customer Experience Manager in the COO department at Poste Italiane since September 2018, where focus areas include customer experience and VOC & NPS metrics. Prior roles at Poste Italiane included Segment Marketing Manager and Marketing Planner in the BancoPosta department, where responsibilities involved business development, go-to-market strategies, and sales support. Additional experience encompasses a Senior Controller position with expertise in business analysis and management reporting, as well as roles in sales account management, debt collection, office supervision, and customer care across various companies. Luca holds a degree in Economics from Università degli studi Roma TRE and has pursued multiple executive courses and certifications in strategic management, business English, and social media marketing.