Roberto Ricevuto

Roberto Ricevuto is an experienced professional in the field of customer experience and digital transformation, currently serving as Digital Experience Manager at Poste Italiane since February 2023. Prior to this role, Roberto worked as Customer Experience Manager at TIM from January 2016 to February 2023, focusing on digital transformation of customer processes and redesigning customer journeys in digital entertainment. Roberto's career includes significant contributions at Telecom Italia across various roles, including Digital Marketing Manager, where projects involved launching consumer websites and developing digital caring tools, and as Digital Caring & IVR Manager, managing contact centers and campaign management systems. Earlier in Roberto's career, positions included Network Planning Engineer at Vodafone. Roberto holds a degree in Telecommunications Engineering from Università degli Studi di Napoli Federico II, a degree in Business Management from Università Telematica Internazionale UNINETTUNO, and a Master of Computer Applications from CEFRIEL - Politecnico di Milano.