Andreas Bircher

Andreas Bircher is a Customer Journey Owner at PostFinance, where they are responsible for the end-to-end management and development of customer journeys, ensuring a consistent customer experience. They have extensive experience in customer experience management, having held roles such as Senior Customer Experience Manager, Junior Product Manager for E-Billing, and Senior Market Manager for business customers. Andreas has a Master of Business Administration from the University of Bern and is currently pursuing various professional certifications in leadership and innovation management. They began their career with a trainee position at Die Schweizerische Post.