Lukas Schönenberger

Lukas Schönenberger has over 20 years of experience in customer experience, focusing on understanding customer needs and translating them into impactful strategies. Currently serving as a Senior Project Manager for Research at PostFinance, they combine analytical depth with strategic thinking and a collaborative leadership style. Their expertise spans market research, usability, and customer centricity, strengthened by an Executive MBA in General Management and ongoing studies in Industrial and Organizational Psychology at the University of Bern. Lukas promotes a customer-centric mindset that enhances customer journeys and fosters long-term loyalty.