Stephan Nagl is an accomplished professional in customer-centric innovation and design, currently serving as a Customer Journey Owner for Private Customers Retail Banking at PostFinance since April 2024, where responsibilities include leading innovative projects and optimizing customer journeys. Prior experience as a Senior Innovation Consultant at ITMP involved managing multidisciplinary teams on projects across MedTech, insurance, and pharma sectors, while also enhancing operating models for innovation departments. Previous roles include Senior Designer at Albatros Design GmbH, focusing on design developments in various industries, and Exhibition Supervisor at SBB Immobilien, overseeing showroom operations. Educational qualifications include a Master of Science in Business Administration from Lucerne University and a Bachelor of Arts in Industrial Design from ZHdK, complemented by a foundation in graphic and industrial design.
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