Anu Hanekroot is a CX and Innovation Strategist with extensive experience in enhancing customer experiences and driving business impact. They have worked as a Senior Service Designer at PostNL, where they focused on creating and optimizing service propositions and aligning customer needs with business objectives. Previously, Anu served as a CX Consultant at Livework studio, facilitating customer journey mapping and coaching teams in design thinking methodologies for various clients. Anu holds a Master of Science in Strategic Product Design and a Bachelor of Science in Industrial Design Engineering from Technische Universiteit Delft.
Location
Randstad, Netherlands
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