Hans Clement

Hans Clement has extensive experience in customer satisfaction management and operational processes, primarily with PostNL, where roles have included Senior Program Manager for Customer Satisfaction and Change Manager for IT projects in the Order-to-Cash chain. Responsibilities have encompassed initiatives to improve customer satisfaction, manage call center operations for both consumer and business markets, and oversee complaint processes. Prior to a senior management focus, Hans held various operational managerial roles in delivery and sorting processes. Hans has been a valuable contributor to workshops utilizing diverse methodologies. Education includes a degree in Traffic Engineering from Verkeersacademie Tilburg. Currently, Hans is retired from Koninklijke PostNL B.V. since December 2022.