Jolene Persoon, MA, is an experienced professional currently serving as the Chapter Lead for Quality Assurance at PostNL since January 2022, where leadership includes fostering collaboration among QA teams across all business units. With a background in agile methodologies as a Scrum Master and Agile Coach at various organizations, including Alliander and SogetiLabs, Jolene has facilitated multiple development teams within the Scaled Agile Framework (SAFe). Previous roles include managing testing processes at International Card Services and a focus on quality assurance practices. Jolene holds a Master's degree in Cultural Policy and Management from Maastricht University and a Bachelor's degree in Art History from Leiden University. Additional experiences encompass coordination in non-profit organizations aimed at language development and social support, alongside early career work in retail management and education.
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