Karen Pot

Karen Pot has nearly 20 years of experience working in customer and data-driven environments across various roles, including business owner, customer journey owner, product owner, and consultant. They specialize in creating shared visions based on market and customer insights to develop targeted strategies for improvement and change. Currently, as a Manager of Product Management at PostNL, Karen leads a team focused on enhancing products for customers and optimizing their experience. Karen holds multiple degrees, including a masterclass in creative facilitation from TU Delft and a degree in International Marketing and Management from Hanze. Known for their strong communication and organizational sensitivity, Karen is recognized as a results-oriented professional passionate about fostering collaboration and delivering value.