Kitty Kroese has extensive experience in logistics and customer service, currently serving as a Logistiek Accountmanager at PostNL since May 2011. In this role, Kitty is responsible for documenting customer service processes, including creating a dialogue manager for efficient query handling and developing clear instructions for the transport system. Prior to this, Kitty worked as a customer service medewerker in a back-office capacity, providing support to the team leader during the transition of operations in Amersfoort. Kitty previously held a customer service role at DHL Supply Chain BeNeLux from 2006 to 2010, focusing on international customer service. Education was completed at Koning Willem 1 College.
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