Malika Bourik

Malika Bourik is an experienced professional with a diverse background in team leadership and customer service within the logistics and e-commerce sectors. Currently serving as a Scrummaster at PostNL since April 2010, Malika focuses on enhancing Agile maturity across teams and driving digital transformation initiatives. Previous roles at PostNL include Manager of Marketing & Sales Support, where oversight of an 8 FTE team emphasized cross-border brand positioning and e-commerce growth, and Manager of Customer Service International, responsible for managing customer retention and satisfaction with a team of up to 18 FTEs. Malika began the career at Spring Global Delivery Solutions as an Indoor Sales Executive, managing a customer portfolio with annual revenues exceeding €50k. Educational credentials include a Bachelor’s degree in Commerciële Economie with a focus on International Management from the Hogeschool voor Economische Studies Amsterdam, complemented by various coaching and training certifications.