PostNL
Malika Bourik is an experienced professional with a diverse background in team leadership and customer service within the logistics and e-commerce sectors. Currently serving as a Scrummaster at PostNL since April 2010, Malika focuses on enhancing Agile maturity across teams and driving digital transformation initiatives. Previous roles at PostNL include Manager of Marketing & Sales Support, where oversight of an 8 FTE team emphasized cross-border brand positioning and e-commerce growth, and Manager of Customer Service International, responsible for managing customer retention and satisfaction with a team of up to 18 FTEs. Malika began the career at Spring Global Delivery Solutions as an Indoor Sales Executive, managing a customer portfolio with annual revenues exceeding €50k. Educational credentials include a Bachelor’s degree in Commerciële Economie with a focus on International Management from the Hogeschool voor Economische Studies Amsterdam, complemented by various coaching and training certifications.
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PostNL
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PostNL N.V. is the provider of postal and parcel services in the Netherlands. The Company operates through three segments: Mail in the Netherlands, Parcels and International, and PostNL Other. The Company's geographical segments include The Netherlands, Germany, Italy, Rest of Europe, Europe and Rest of the World. The Company delivers approximately 550, 000 parcels and nine million letters a day throughout the Netherlands. It offers services through a combination of smart networks, digital applications and the communication channels. Each day it delivers over 1.1 million items to approximately 200 countries. In addition to its global delivery services, the Company operates mail and parcel distribution network in the Benelux (Belgium, Netherlands and Luxembourg) region. In Germany, it operates under the Postcon brand and in Italy under the name of Nexive. The Company, through Spring Global Delivery Solutions, provides mail, parcel and return solutions to businesses around the world.