Mark Nijland is an experienced Service Designer with a robust background in service and business design, currently working at PostNL since June 2021. Prior to this role, Mark spent nearly nine years at Livework studio, contributing to pioneering service design that enhances customer experiences and drives business impact. Mark's earlier experience includes positions at Perspective Research, focusing on customer journey optimization, and an internship at STBY that emphasized creative research in service design. Additionally, a graduation project at Avans Hogeschool examined public transport and tourist experiences in Amsterdam, while an internship at Gielissen Interiors & Exhibitions involved translating complex briefs into compelling concepts. Mark holds a Bachelor’s degree in Media & User Experience from Avans University of Applied Sciences and a Bachelor's degree in Graphic Design from Grafisch Lyceum Utrecht.
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