Lisa Willey

Lisa Willey is an experienced customer support leader with a strong background in managing teams and enhancing customer experiences across various organizations. Currently serving as the Director of Customer Support at Postscript, Lisa previously held the position of Head of Customer Support & Success at SimpleTexting, where responsibilities included building support and onboarding teams, implementing automation solutions, and collaborating across departments to improve customer satisfaction metrics. Prior roles include Research Coordinator and Contract Researcher at Wonder, as well as Senior Community Manager & Researcher at ChaCha, where Lisa developed support protocols and trained team members. Lisa's educational background includes an MBA and a BS in Business Administration and Management from Western Governors University.