Mia Kang is an accomplished professional in the Customer Success field, currently serving in multiple roles, including Scale Customer Success at Vitally.io, Sr Manager of Customer Success at Postscript, and Customer Success Coach at Catalyst Software. Previously, Mia held the position of Director of Customer Success: Renewals and Risk at Emotive, where essential strategies were developed to reduce churn and enhance customer relationships. Mia's extensive experience includes leadership positions at ServiceTitan, where a high retention rate was maintained, and key initiatives were implemented to drive revenue growth. Early career experience includes roles at OpenTable and Lettuce Entertain You Restaurants, showcasing a strong foundation in customer engagement and operational management. Mia holds a BS in Hospitality Leadership from DePaul University.
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