Sarah Cotten is a seasoned professional with extensive experience in customer success, training, and technical solutions. At Apple Retail, Sarah led client education and new recruit induction from October 2006 to February 2013. Following that, Sarah served as Customer Success Manager at Barkly, developing customer support infrastructure and managing contract renewals for around 150 accounts. As Lead Training and Support Specialist at Teachpoint, Sarah directed a team to enhance client training and support operations. Subsequent roles included Customer Success Manager at Fairmarkit, where Sarah developed comprehensive onboarding materials, and Senior Onboarding and Implementation specialist at Klaviyo, focusing on email marketing strategies. Currently, Sarah operates as the Senior Customer Onboarding Manager at Postscript and has recently held a position as Technical Solutions Advisor at Zoovu. Educational qualifications include a Bachelor's degree in English Language and Literature from Stony Brook University and an Associate's degree from Suffolk County Community College.
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