Harry Howard

Customer Operations & Technical Lead at Power Diary

Harry Howard has worked in the customer operations and technical sector since 2017, beginning with Power Diary where they held three roles. Theirfirst role was Customer Operations & Technical Lead, followed by Customer Support Team Lead where they scaled and supported three customer support teams in different geographies. Harry also built and developed new employee onboarding processes and systems. Theirfinal role with Power Diary was Customer Support Specialist, where they worked directly with users, aiding in their utilization of the system. In 2018, Harry joined Support Driven as a Member.

Harry Howard completed their high school and VCE at St Patrick's College, Ballarat from 2011 to 2016. In 2017, they attended Chisholm Institute and obtained a Certificate IV in Web Based Technologies. In 2021, they obtained two certifications from IBM: Cybersecurity IT Fundamentals Specialization and Security Analyst Fundamentals Specialization.

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Timeline

  • Customer Operations & Technical Lead

    October, 2022 - present

  • Customer Support Team Lead

    March, 2021

  • Customer Support Specialist

    January, 2017