At PowerBrain, we make energy understandable – for customers and employees. To achieve this, we develop Aurea, the leading Generative AI solution for the Swiss energy market.

Utilities are under significant pressure: rising inquiry volumes, increasing technical complexity, and regulatorily limited administrative costs. Aurea automates standard cases clearly and reliably, supports employees in complex technical matters, and makes customer support more efficient and effective.

Aurea combines modern GenAI technology with a curated knowledge base for the energy sector and utility-specific datasets. This enables complete, technically accurate, and consistent answers. In addition, the system provides specialized AI agents, including ISE/SAP integrations, move-in/move-out agents, LEG/ZEV agents, and tariff agents.

Solutions:
• ChatBot: AI-powered customer service for utility websites
• Internal Assistant: expert support for employees
• E-Mail: automated support email responses (human-in-the-loop)
• Self-Service Center: AI-powered information platform for utility websites

Together with our utility partners, we are building the customer interface of the energy future by combining deep practical expertise with cutting-edge technology.

PowerBrain is the merger of the established web agency Dimando and the energy AI specialist SwissDataApps.

PowerBrain (formerly SwissDataApps)

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