Steven Moore

Steven Moore has a diverse work experience spanning multiple industries and roles. Steven most recently worked at Powernet Co. as the Director CX Solutions and Network Operations. Prior to that, they held the position of Director Customer Experience Solutions. Steven also has experience as a Senior Contact Center Engineer at the same company.

In 2022, Steven founded SM Consulting LLC, where they serve as the Owner/Founder. Before that, they worked at MITRE from 2019 to 2021 as the Senior IT Operations Supervisor and Genesys Cloud Engineer. Steven held a dual role, supervising IT operations and serving as a phone system engineer for the organization.

Steven also worked at Aurotech Corp as the Enterprise Operations Manager in 2019, where they provided strategic guidance and support to a team of Service Desk Technicians.

In 2018 and 2019, Steven worked at OST, Inc. as the IT Operations Manager. Steven oversaw a team and managed virtual servers, including setting up a network center for FEMA after a natural disaster.

Prior to that, Steven worked at Frontpoint as an IT Operations Manager, where they oversaw a technical team and maintained managed servers. Steven also served as the Service Desk Team Lead and Senior IT Specialist at the company.

Steven's earlier experience includes roles as an IT Specialist at Baker Tilly Virchow Krause, LLP, and as a Systems Administrator and Help Desk Specialist IV at SAIC. Steven also worked at mindSHIFT as a Technical Operations Engineer II and Level 1 Customer Care Technician.

Steven began their career in 2011 at Quality Services Moving, where they worked in Local Dispatch Operations.

Overall, Steven Moore has a strong background in IT operations and management, customer experience solutions, and network operations.

Steven Moore attended ITT Technical Institute-Springfield from 2012 to 2015, where they obtained a Bachelor of Applied Science (B.A.Sc.) degree in Information Systems and CyberSecurity. Steven also attended the same institute for an Associate of Applied Sciences degree in Network System Administration, although the specific start and end years are not provided. Additionally, Steven attended Lafayette Dupont, although no degree or field of study information is available for this institution.

In terms of certifications, Steven obtained the following:

- Genesys Certified Professional from Genesys in December 2022.

- Genesys PureCloud Associate from Genesys in August 2019.

- ITIL Foundation Level from ITIL Certified in July 2019.

- HDI Desktop Support Manager from HDI in May 2017.

- Vm Ware from VMware in March 2015.

- Security+ from CompTIA in October 2014.

- Genesys Certified Associate (GCA) - PureCloud from Genesys in August 2019.