Patrice Germain

Patrice Germain is an experienced professional in customer service and solutions management with a strong technical background. Currently serving as a Customer Service Manager at RELEX Solutions since February 2022, Patrice collaborates with cross-functional teams to enhance customer experiences and conducts KPI reviews to align with business goals. Previous roles at PowerPlan, Inc. included Solutions Manager, Senior Consultant, Consultant, and Business Analyst, where Patrice developed trusted client relationships, leveraged analytics for implementation, and ensured compliance through software integration. Earlier positions at GE Appliances and GE involved quality engineering and electrical engineering, focusing on supplier management and product reliability. Patrice holds a Bachelor of Applied Science in Electrical and Electronics Engineering from Southern Polytechnic State University and an Associate of Science in Pre-Engineering from Georgia State University Perimeter College.