Karen Lord

Karen Lord is a seasoned business analyst with over two decades of experience in IT and service desk management. Since 2002, Karen has been employed at PPD as a Business Analyst II, focusing on corporate systems development and supporting Web Services and Synergy. Prior roles include Associate Manager of the IT Service Desk, where Karen managed a team of 12 employees and collaborated with EMEA managers to ensure optimal customer service and coverage. Earlier experience at Corning Incorporated involved serving various roles from Helpdesk Coordinator to IT Service Desk Supervisor, while initial IT qualifications were established at Reckitt & Colman as a Software Specialist/System Administrator.