Masuma Aktar is an experienced credit controller currently employed at PPHE Hotel Group since November 2022. Prior to this role, Masuma served as a sales assistant at Pret A Manger from July 2019 to December 2022, focusing on maintaining high customer satisfaction standards. As a supervisor at GDK (German Doner Kebab) from July 2017 to June 2019, Masuma was responsible for overseeing both customer service and staff management to ensure food quality and service excellence. In 2018, Masuma participated in a consultancy program with Experience Haus, conducting competitor analysis for clients and providing strategic recommendations. Earlier experiences include work placements at Lloyds Insurance and KPMG, which offered valuable insights into industry operations and data analysis. Masuma holds a Bachelor of Science in Economics and Finance from Queen Mary University of London and completed A Levels in Psychology, Economics, and Maths at Islington Sixth Form Consortium.
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