Lenee Lane, ITILv3 certified, has over 16 years of IT experience, currently serving as the ServiceNow Knowledge Management Administrator and Service Catalog Owner at GEHA Health since September 2016. Responsibilities include reviewing and editing knowledge base articles for consistency and accessibility. Previously, Lenee acted as an Incident and Problem Manager and ServiceNow ITSM Trainer, ensuring the effective management of application outages. Lenee's past roles include Senior Administrative Officer at NCO Contractors, Incident and Problem Manager at Allscripts, and various positions at HP and Electronic Data Systems, where responsibilities encompassed production support, software testing, and process consulting.
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