Samad M. is an experienced IT professional with a strong background in technical support and administration. Samad has served as an IT Support Technician at Bluewater Care, focusing on network maintenance and system support, and has previous experience as an Administrative Assistant. Following this, Samad held the position of 1st Line Support Coordinator at Millgate Connect, providing high-quality customer service and managing service requests. As a Remote IT Support Analyst and later a Remote IT Field Engineer at Practice Plus Group, Samad managed technical support and troubleshooting for various operating systems. Samad holds a BSc (Hons) in Networking Infrastructure & Security from The University of Bolton and a Networking & Systems Support Level 3 Extended Diploma from Kirklees College, achieving distinction in the latter.
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