Ryan McClelland is an experienced professional with a background in technical writing and customer engagement. Currently serving as a Learning Architect and Technical Writer at Practifi since September 2021, Ryan leads training sessions for software users and develops help documentation. Prior to this role, Ryan spent over fourteen years at Morningstar as a Customer Engagement Manager, where responsibilities also included customer interaction management. Earlier in Ryan's career, a position as a Technical Writer was held at Lowis & Gellen LLP, along with experience as a Paralegal. Ryan earned a Bachelor of Arts degree in English from the University of Mississippi from 1998 to 2002.
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