Shivani .

Shivani serves as the Head of Provider Network and Payor Operations at Practo since September 2019, specializing in building and scaling hospital and diagnostic networks to enhance healthcare accessibility and drive revenue growth. With a strong background in healthcare operations, Shivani has successfully managed end-to-end provider operations, contributed to significant user engagement features, and executed strategies that resulted in substantial growth during the COVID-19 pandemic. Prior experience includes roles at Manipal Hospitals as Senior Operations Lead and lead officer, where Shivani focused on daily operations management and customer satisfaction, as well as a customer relations position at Cloudnine Group of Hospitals. Shivani holds multiple advanced degrees in Healthcare Administration and Biotechnology from esteemed institutions such as Manipal Academy of Higher Education and Bangalore University.