Hasani Ewing is a Senior Manager of Customer Support at Precisely Software Incorporated, where they manage a global technical support team delivering 24/7 support for IBM B2B Integrator. Previously, they held various technical support and managerial roles at IBM, HP, and Zensar Technologies, contributing significantly to operational improvements and customer satisfaction. Hasani's leadership in support operations and product management has consistently driven performance metrics such as Net Promoter Score and ticket closure times. They are currently pursuing degrees in Information Technology from the University of Massachusetts Amherst and the University of Massachusetts Lowell.
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