Laurent Pierre, Jr. is a seasoned senior global customer experience executive with extensive leadership experience in customer support and service transformation across multiple industries. Currently serving as the Senior Vice President of Global Customer Support at Precisely, Laurent oversees a global team delivering exceptional customer satisfaction to over 12,000 organizations, including 93 of the Fortune 100. Previous roles include Senior Vice President at NielsenIQ, where Laurent led digital transformation in customer service, and Vice President of Customer Service Excellence at Wolters Kluwer, focusing on process optimization and customer experience strategy. Laurent's earlier career includes key positions at Microsoft and IBM, where significant contributions were made to customer support and technical solutions. Laurent holds a Bachelor of Business Administration in International Business from Howard University and two MBAs in Financial Management and Management from Southeastern University in Washington, D.C.
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