Nicole Birmingham

Nicole Birmingham is an accomplished professional with extensive experience in renewals operations and sales support. Currently serving as a Renewals Operations Specialist at Precisely since May 2020, Nicole excels in managing operational processes, ensuring data integrity, training renewal coordinators, and collaborating with management to enhance internal tools and processes. Prior to this role, Nicole held various positions at Pitney Bowes Software, including Renewal Maintenance Specialist and Partner Account Manager, where responsibilities included analyzing billing reports, resolving customer disputes, and facilitating partner enablement. Nicole's background also includes experience at Verizon Wireless as a Management Apprentice, where skills in customer relationship management and sales techniques were developed, and earlier roles in auditing and administrative support. Nicole holds a Bachelor of Science in Marketing & Management from Siena College.