Steve Harrison

Steve Harrison is a seasoned professional with extensive experience in technical escalation management and customer success. Currently serving as a Senior Technical Escalation Manager at Precisely since November 2020, Steve oversees major escalations that affect both the company and its clients. Prior to this role, Steve was a Technical Account Manager, fostering strong relationships with strategic customers to enhance retention and identify growth opportunities. Steve's background includes leadership positions at Syncsort as Senior Director of Professional Services and Trillium Software as Practice Director, where oversight of professional services teams was a key responsibility. Earlier career experiences include roles at Harte Hanks and Shawmut Bank, focusing on technical management and business analysis. Steve holds a Bachelor's degree in Management Information Systems from the University of Massachusetts at Lowell.