Predictiva uses AI to automate quality control processes in call centers. The company creates solutions based on machine learning and natural language understanding and processing to assist businesses in making better decisions in their client relationships. At Predictiva, they automatically structure and categorize valuable data information intheir client conversations.Upbe's voice-to-text transcription (automatic speech recognition) is effective in Spanish for call center calls, covering all Spanish-speaking countries' accents. It enables them to fully understand their clients' experiences with their products and services, understand how the market perceives the products or services, and anticipate potential client churn, among other things.

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