Jo Pringle (nee Hogan) is an accomplished B2B Account Manager at Premier CX since May 2018, managing over 50 high-value brands and leveraging a strong commitment to customer service. Prior to this role, Jo owned Hogan's Fine Food Company from October 2013 to August 2017 and served as Head of Contact Centre Planning at Thomas Cook from January 2010 to August 2013, where responsibilities included resource planning and business intelligence for contact centers. Jo's extensive career at Thomas Cook AG encompassed roles such as Telephony & Real Time Manager, Sales Manager, and Team Manager from December 2000 to January 2010. Additionally, Jo held the position of Restaurant Manager at Mission Point Resort between May 2003 and November 2004. Jo Pringle holds a BA Honours degree in Hospitality and Tourism Management from Queen Margaret University, obtained in 1998.