Premier Offshore Solutions helps U.S. businesses scale customer support, sales, and back-office operations without the overhead of building large internal teams.

Since 2012, we've supported organizations across the United States from our New York headquarters. In 2016, we expanded with a nearshore facility in Santiago, Dominican Republic, providing clients with access to highly skilled bilingual talent, operational flexibility, and significant cost savings—all within a compatible time zone.

Our mission is simple: deliver the benefits of outsourcing while eliminating the challenges traditionally associated with offshore operations. We become an extension of your team, managing recruitment, training, quality assurance, and performance so you can focus on growing your business.

By leveraging proven hiring practices, comprehensive training, and disciplined performance management, we consistently build high-performing teams that help our clients reduce operating costs by 40%–60% while maintaining the service quality their customers expect.

Services
• Customer Support
• Inbound & Outbound Sales
• Lead Generation & Qualification
• B2B Appointment Setting
• Live Transfers
• Email & Chat Support
• Customer Retention & Reactivation
• English/Spanish Script Translation

Industries We Serve
Retail & E-commerce • Merchant Services • Real Estate • Energy & Utilities • Small Business Lending • Subscription Businesses • Health Insurance • Financial & Professional Services

Whether you need a team of six agents or a fully scaled contact center operation, Premier Offshore Solutions provides the people, processes, and expertise to help your business grow.

Dedicated Teams. Lower Costs. Better Customer Experiences.

Premier Offshore Solutions

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Premier Offshore Solutions

Org chart

Teams

Offices

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