Chidinma E. is a dedicated Customer Support Specialist with extensive experience in resolving customer inquiries across various platforms. Currently employed at Preply since November 2023, Chidinma has significantly improved response speed by 35% and achieved a 95% customer satisfaction score through efficient ticket prioritization and the creation of troubleshooting guides. Previously at Expedier from February to September 2023, Chidinma maintained a 95%+ first-contact resolution rate while effectively handling account issues and payment disputes. Prior experience at MAKA involved achieving over 90% first-contact resolution by optimizing support processes and enhancing team collaboration. Chidinma E. holds a diploma in Restaurant, Culinary, and Catering Management from Landmark School Of Hospitality Management.
This person is not in any teams
This person is not in any offices