Danzel Esnard is an experienced IT professional with a diverse background in technical support and engineering. Currently serving as an Engineer in Managed Services at Presidio since October 2022, Danzel specializes in optimizing Microsoft 365 services and enhancing customer satisfaction. Previous roles include Technical Support Specialist at Voya Investment Management, where Danzel provided support via ServiceNow and managed hardware deployments, and Desktop Support Analyst at Novus Insight, coordinating IT support for municipalities and businesses. Danzel's early experience includes various positions at organizations such as Microsoft and Verizon Wireless, focusing on customer service, troubleshooting, and technology implementation. Danzel holds a Certificate in Cybersecurity from UConn College of Engineering and has an extensive education history with degrees from Central Connecticut State University and Tunxis Community College.
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