Press’nXPress™ helps organizations to improve customer experience by providing them real-time customer insights. A feedback solution that continuously measures customer satisfaction at customer touchpoints, automatically analyzes data, and generates actionable insight. Our proprietary intelligent recommendation system uses machine learningalgorithm to detect the gaps and close the customer feedback loop. We utilize customer experience metric scores such as XPress, NPS, CSAT, and others, text feedback and sentiment score, and customer-specific contextual data as a basis for analysis.

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