Rafael Furtado is a seasoned IT professional with extensive experience in system administration and technical support. Currently serving as a System Administrator at PressReader since July 2020, Rafael focuses on advanced technical support for enterprise software, enhancing internal documentation, and collaborating with cross-functional teams. Prior experience includes roles as a Service Technician at London Drugs, an Application Support Analyst at The Coca-Cola Company, a Technical Support Analyst at Hewlett-Packard, and a System Support Analyst at Andrea Saletto. Rafael holds a Post Graduation in Project Management from Douglas College, a Post Graduate degree in Business Intelligence from Universidade Federal do Rio de Janeiro, and a Bachelor's degree in Information Systems from Estácio.
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