Ailsa Dunn

Ailsa has worked in housing for over 20 years within local authorities, housing associations and private developers. With a background in ICT, customer care, communications, housing management and performance, Ailsa has led on digital transformation and developing customer-focused services for other housing providers.

As our Director of Customer Experience, Ailsa and her team, are delivering on our customer first approach and working on our digital ambitions, looking where we can make best use of technology for our customers, staff and properties, as well as keeping us focused on how the business performs and communicating with our customers. Responsible for our neighbourhoods, her team look after all aspects of housing management, letting of vacant homes, income collection, support services and community regeneration.