John Walmsley

John Walmsley has a diverse background in customer service and performance analysis, with extensive experience in various roles across several organizations. Currently serving as a Performance Analyst and previously as Customer Resolution Officer and Customer Strategy & Insight Manager at Prima Group since May 2019, John has demonstrated expertise in customer strategy. Prior to this, John worked at Onward Homes for nearly a decade, progressing from Customer Service Officer to Customer Service Team Leader. Earlier career highlights include a role as Customer Service Specialist for Datacom, supporting the Australian Federal Government, and various IT helpdesk roles at BT, where John managed remote support operations. John holds an HND in Computing from Liverpool John Moores University and a GNVQ in Advanced Business from Maghull High School.