Mario Vidal is a seasoned Project Manager specializing in Digital Trust and Safety, with over 10 years of experience in customer support roles across various companies. They have held positions at Upwork as a Program Manager, and have led teams at Couchsurfing.com and Duolingo, focusing on communication strategies, quality assurance, and customer satisfaction. Currently, Mario is a Project Delivery Manager at Primacy and pursuing education at Universidad Interamericana de Costa Rica. Their diverse expertise reflects a commitment to continuous improvement and effective team management in fast-paced environments.
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