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Banking

Primera MFB

Primera MFB's headquarters in Lagos, Nigeria

Unwana Esang

Ccmp Buchi Nwosu. Cbap Pmp, Icp-Apm

Prudential Aro

Adewale Bude

The Banking Operations team at Primera MFB is responsible for ensuring the smooth and efficient functioning of daily banking activities. This team manages loan processing, savings account services, and investment solutions, while also overseeing compliance, debt recovery, and customer support. By leveraging technology, they streamline operations and enhance the customer experience, making banking more accessible and responsive to client needs.

Banking Operations

The Client Management team at Primera MFB is dedicated to fostering strong relationships with both individual and business clients. They provide personalized support and guidance on banking solutions, ensuring clients have access to the right loans, savings, and investment products. This team is focused on enhancing the client experience through proactive communication, problem resolution, and tailored financial advice.

Client Management

The Client Management and Support team at Primera MFB is dedicated to enhancing customer satisfaction by providing tailored banking solutions and exceptional service. This team, led by the Chief Client Officer and comprising specialists in payroll lending and business banking, focuses on building strong client relationships, addressing inquiries, and ensuring seamless experiences in loans, savings, and investment services. Their goal is to empower clients through proactive support and personalized guidance.

Client Management and Support

The Client Relationship Management team at Primera MFB is dedicated to fostering strong connections with clients by providing exceptional support and personalized service. They focus on understanding client needs, managing accounts effectively, and driving client engagement to enhance satisfaction and loyalty. This team plays a crucial role in bridging client feedback with banking solutions, ensuring that clients feel valued and empowered in their banking experience.

Client Relationship Management

The Operations and Risk Management team at Primera MFB is responsible for ensuring compliance with regulations, managing financial risks, and optimizing operational processes. This team oversees governance policies, conducts risk assessments, and implements strategies to enhance efficiency in banking operations, ensuring a secure and seamless experience for both individual and business clients.

Operations and Risk Management

The Development and Project Management team at Primera MFB is responsible for designing and implementing innovative banking solutions that enhance customer experience. This team collaborates on software development, manages project lifecycles, and ensures alignment between technical capabilities and business objectives, resulting in efficient deployment of services such as loans, savings, and investments. Through their expertise, they drive technology initiatives that empower both individuals and businesses.

Primera MFB

Org chart

Teams

Banking Operations

Client Management

Client Management and Support

Client Relationship Management

Operations and Risk Management

Development and Project Management

Offices

Primera MFB

Org chart

Teams

Banking Operations

Client Management

Client Management and Support

Client Relationship Management

Operations and Risk Management

Development and Project Management

Offices

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