Melissa Lawton

Melissa Olsen is a skilled Salesforce Administrator with extensive experience in customer relationship management across multiple organizations, including Priority Dispatch, Incorporate Massage, and World Financial Group. Since May 2020, Melissa has focused on training financial planners to effectively utilize Salesforce's financial services cloud, enhancing customer engagement. Previous roles include serving as a Program Assistant for the Boy Scouts of America, where responsibility included creating educational materials and updating manuals, and as an Assistant at PMO Solutions, contributing to the customization of a CRM tool. Melissa holds a Bachelor's degree in Marriage and Family Studies from Brigham Young University - Idaho, obtained in 2018.