Michelle L. is the Head of Customer Experience at PRISM+, where they focus on enhancing customer happiness and retention. They have previously served as the Head of Customer Experience at Janio Asia and as Manager of Group Customer Service at Singapore Post Ltd. With extensive experience in leadership, e-commerce, and customer service management, Michelle has demonstrated strong problem-solving skills and an ability to foster positive team cultures. Michelle holds a Diploma in Film, Sound and Video from Ngee Ann Polytechnic and is pursuing a Bachelor of Commerce in Business Management at Murdoch University.
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