Shafiq Z. is a seasoned customer service professional with extensive experience in team leadership and customer experience roles. Currently serving as the Customer Service Team Lead at PRISM+ since June 2025, Shafiq has previously held various positions at Castlery, including Customer Experience, Global Escalations, and Senior Customer Experience Executive, from April 2021 to September 2025. Shafiq's earlier experience includes a role as Customer Service Officer at MOM from January 2020 to April 2021 and several positions at Deliveroo between April 2018 and October 2019, culminating as Shared Customer Service Lead. Shafiq holds a Diploma in Sports & Leisure Management from Republic Polytechnic, earned from 2012 to 2015.
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