Heather Prough is a seasoned IT professional with extensive experience in ServiceNow development and IT service management. Currently serving as a ServiceNow Senior Developer at ProAssurance since February 2022, Heather previously held the role of Admin Manager for the Service Desk at OU Health from October 2017 to February 2022, where responsibilities included implementing ITSM solutions and managing ServiceNow functionalities. Earlier career milestones include serving as Help Desk Supervisor at BankOnIT and Help Desk Representative/Computer Technician at Coppermark Bank. Heather holds a Bachelor of Business Administration in Management Information Systems from the University of Central Oklahoma and an Associate of Science in Computer Science from Seminole State College.
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