Diego Soares

Diego Soares is a Coordenador de Operações de TI with 16 years of experience in corporate environments, leading Level 1 and Level 2 teams to ensure high service availability and operational excellence. At Proactive Technology, Diego managed crisis situations using structured methodologies and actively contributed to project implementation and process optimization. Previously, Diego held various roles, including Senior Support Analyst and Manager of Support and Operations at Linktel Telecomunicações, focusing on technical team management and infrastructure monitoring. Diego is pursuing ongoing education in topics such as IP PABX systems, CCNA, and Linux Systems Administration.