Jonas Oliveira has extensive experience in IT support and incident management, currently serving as Incident Manager at Proative Technology since August 2025. Prior roles include Ticket Manager at Claranet Brasil from February 2022 to July 2024, where responsibilities included managing ticket queues, ensuring SLA compliance, and implementing process improvements. Previous experience at ITS Customer Service involved providing support for legal and business processes, while earlier roles included administrative support at NURAP and technical monitoring at SONDA. Jonas is pursuing an MBA in Quality Management and Auditing at FM2S, following a degree in Information Technology from Estácio and a Retailing and Retail Operations qualification from Escola Social do Varejo.
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